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Privacy Policy

Version 2026.2 | Effective 21 October 2026

This Privacy Policy explains how Luxury Xclusives collects, uses, discloses, retains and protects personal information through www.luxuryxclusives.com, our digital publications, newsletters, social media interactions, enquiries, events and promotions that refer to this policy. It is designed around South Africa's Protection of Personal Information Act 4 of 2013 (POPIA). Additional mandatory protections may apply depending on your location and our activities.

1. Who is responsible for your information

Luxury Xclusives is operated by LUXURY XCLUSIVES INTERNATIONAL (PTY) LTD, registration number 2015/393454/07, based in South Africa. Our business correspondence address is 16 Collins Street, Kensington B, Randburg, Gauteng, 2194, South Africa. In this policy, "Luxury Xclusives", "LX", "we", "our" and "us" refer to that operator for the activities covered here.

Privacy requests and complaints may be directed to our Legal Director at legal@luxuryxclusives.com. General enquiries may be sent to info@luxuryxclusives.com.

2. Information we collect and where it comes from

We collect information reasonably necessary for a specified, lawful purpose. The information involved depends on the service you use and what you choose to provide. It may include:

• Contact and correspondence: your name, email address, telephone number, delivery or business address, organisation, role, enquiries, submissions and communication preferences.
• Accounts and commercial relationships: account details, orders, subscriptions, billing, delivery, payment-status, invoice and related correspondence records where you use those services. The payment service, if one is used, is identified when you pay. Do not send card details by ordinary email.
• Events and promotions: registration or entry details, eligibility confirmations, attendance, winner contact and delivery details, and accessibility or dietary requests where needed. Identity or age evidence is requested only where proportionate and necessary.
• Editorial and public contributions: interviews, biographies, photographs, opinions, credits, comments and other material you submit or agree to provide. Public comments and published contributions may be accessed, copied or shared by others.
• Technical and activity information: depending on the features used and your choices, IP address, browser and device information, page requests, referring links, approximate location derived from an IP address, timestamps, security logs and engagement information. Newsletter measurement may record opens and link clicks where lawfully enabled.
• Information from other sources: relevant information from social platforms when you interact with LX, service providers acting for us, a partner administering an activity you joined, or public professional sources used for a lawful editorial or business purpose.

3. Required and sensitive information

Collection forms identify required fields and explain material consequences of not providing them. Without necessary contact, transaction or eligibility information, we may be unable to answer an enquiry, fulfil an order, register you or deliver a prize. Optional marketing choices are separate from information needed to administer a service.

Please do not send health, biometric, identity-document or other sensitive information unless we specifically request it for a lawful purpose. If special personal information is necessary, we explain the purpose, applicable authorisation and protections. Do not include passwords, full card details or identity documents in a general enquiry or public comment.

4. How and why we use information

We process information only where a lawful justification applies. Depending on the activity, this may be your consent; steps to enter into or perform a contract with you; compliance with a legal obligation; protection of your legitimate interests; or pursuit of our or a third party's legitimate interests, subject to your rights and applicable law.

• Respond to enquiries, provide requested publications or services, administer accounts where offered and process transactions.
• Manage advertising, partnership, event and other business relationships, and send essential administrative communications.
• Send permitted newsletters and promotional messages in accordance with your communication choices and applicable law.
• Secure the website, prevent fraud and abuse, diagnose errors, improve services, resolve complaints and maintain accounting records.
• Organise activities and prepare, verify and publish editorial material lawfully.
• Establish, exercise or defend legal claims and meet applicable legal obligations.

We assess new uses for compatibility with the purpose for which information was collected and obtain fresh consent or another lawful justification where required. A policy update does not by itself authorise unrelated processing.

5. Newsletters, marketing and tracking choices

Where consent is required for electronic marketing, subscribing is an affirmative choice. We do not use pre-ticked boxes or make optional partner marketing a hidden condition of receiving a service or entering a promotion. Marketing messages identify the sender and provide a straightforward, free way to unsubscribe. You may also email our Legal Director at legal@luxuryxclusives.com.

Unsubscribing from marketing does not stop necessary messages about an order, privacy request, security issue or activity you entered. Consent to LX marketing does not automatically authorise a sponsor to market to you. Where consent is required for optional analytics, advertising or similar technologies, those technologies remain disabled until you actively accept them; browsing or closing a notice is not consent. Available cookie controls and browser settings provide ways to manage choices, subject to the features offered and applicable law.

6. Disclosure and international processing

We do not provide subscriber or entrant contact lists to sponsors or unrelated businesses for their independent marketing without an applicable lawful basis and any required separate consent. Relevant information may be shared with service providers supporting hosting, email, IT, security, storage, analytics, advertising, payment, delivery or activity administration; with a partner where needed to administer an activity you joined; where required by law; or to protect rights and security. Providers receive information relevant to their role and are subject to appropriate safeguards where required.

Information included in a public listing, comment or published contribution may be visible to other visitors. A technical provider may process information to provide its service even where LX determines the purposes of that processing. Where information is processed outside South Africa, we use a transfer ground permitted by POPIA section 72 and apply relevant safeguards. Contact us for information about relevant destinations and safeguards. Using the website is not blanket consent to an international transfer.

7. Retention and security

We retain information only as long as reasonably necessary for the disclosed purpose, a valid legal requirement, a permitted record-keeping purpose or a legal claim. Retention depends on the nature and sensitivity of the information, the relationship, applicable legal periods and any legal hold. We then securely delete, destroy or effectively de-identify the information. We can explain the applicable period or criteria on request.

We apply reasonable organisational and technical safeguards appropriate to the information and risks, restrict access to people who need it for their work, and require suitable safeguards from service providers. No online system can guarantee absolute security. If you suspect misuse of personal information, contact legal@luxuryxclusives.com without sending passwords or unnecessary identity documents. We handle security compromises and notifications in accordance with applicable law.

8. Your privacy rights and requests

Subject to applicable legal conditions and exceptions, you may ask whether we hold your personal information, request access and relevant processing information, request correction, and request deletion or destruction where the law permits. You may also object to processing where the law provides, object to direct marketing, withdraw consent where processing relies on it, and lodge a complaint with the Information Regulator. Additional rights may apply where relevant overseas law covers the activity.

Email legal@luxuryxclusives.com with the subject "Privacy request" and describe your request and relationship with LX. We request only proportionate information to confirm identity or an agent's authority; do not send identity documents unless we explain why they are necessary and provide a secure submission method. You do not need to create an account solely to make a request. We respond within the period required by applicable law and explain any permitted extension or refusal.

You may contact the Information Regulator South Africa directly where the law permits. Its complaints address is POPIAComplaints@inforegulator.org.za. You do not have to complete an internal complaint before approaching the Regulator where a direct complaint is permitted.

9. Children

Our general services are directed to adults. We do not knowingly collect children's personal information unless a particular activity has an applicable lawful authorisation. If you believe a child's information has been collected without authorisation, please contact our Legal Director.

10. Changes and contact

We review this policy when our practices or applicable requirements change. The effective date identifies the published version. For material changes, we provide appropriate notice and obtain new consent where required before introducing consent-dependent processing. Updates do not retrospectively authorise unlawful activity.

Legal Director, LUXURY XCLUSIVES INTERNATIONAL (PTY) LTD
16 Collins Street, Kensington B, Randburg, Gauteng, 2194, South Africa
Email: legal@luxuryxclusives.com